Frequently Asked Questions
Why does my 16-Head Massager turn off by itself?
The device features an auto shut-off safety function. If no changes are made to the mode or speed for 10–15 minutes, the massager will automatically power down. This prevents overuse, conserves battery life, and keeps your sessions safe and comfortable.
Is the 16-head massager safe to use daily?
Yes, it's safe for daily use. The massager is designed to provide non-invasive muscle relief and relaxation. Just make sure to avoid using it on open wounds or swollen areas.
How can I enjoy longer sessions?
If you’d like to continue beyond 10–15 minutes, just restart the device after it powers down. Many customers find short breaks in between sessions helpful for avoiding muscle over-stimulation.
How do the speed levels and massage modes work?
The massager features 3 massage modes and 30 speed levels, allowing you to customize the intensity and rhythm of your massage. You can easily switch between them using the built-in LED control panel to suit your comfort and recovery needs.
When will I get my order?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.